Job Type: Seasonal Contract (Contingent upon Boone County’s activation of the hotel shelter during extreme cold weather conditions)
Reports to: Shelter Supervisor
Job Summary:
The Winter Emergency Shelter Advocate will play a critical role in managing the operations of the hotel shelter during Boone County’s winter emergency activation. This position is a seasonal contract, activated only when the weather is deemed too cold, and the hotel shelter is utilized to provide safe housing for individuals experiencing homelessness. The Shelter Advocate will be responsible for ensuring the safety, comfort, and well-being of all participants during their shift, while adhering to shelter policies and procedures.
Key Responsibilities:
• Shelter Operations:
• Oversee daily operations of the hotel shelter during assigned shifts, ensuring the facility runs smoothly and efficiently.
• Coordinate participant check-in/check-out, room assignments, and enforce shelter rules and guidelines.
• Collaborate with hotel staff to maintain clear communication and resolve any issues that arise related to room maintenance or participant needs.
• Maintain accurate documentation of participant intake, services provided, and any incidents or needs during shifts.
• Participant Support:
• Provide a welcoming and safe environment for all shelter participants.
• Respond to participant questions and concerns, offering assistance and support when necessary.
• Mediate conflicts and address behavioral issues in a compassionate and respectful manner, while maintaining shelter rules.
• Assist participants in accessing additional services, including food, hygiene products, and referrals to other social services.
• Health and Safety:
• Ensure shelter policies and protocols are followed to maintain a clean and safe environment for participants and staff.
• Conduct regular room checks on participants and provide emergency assistance as needed.
• Monitor the shelter for any health, safety, or security concerns, and report issues to the Shelter Supervisor or appropriate authorities.
• Collaboration and Communication:
• Communicate regularly with the Shelter Supervisor regarding shelter operations, participant needs, and any challenges encountered.
• Work closely with hotel staff, county officials, and other community partners to ensure the effective operation of the shelter during cold weather activations.
• Participate in debriefs and provide feedback to improve shelter operations for future emergency activations.
Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org
Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
