Job Summary
The Family Coach will provide support, empowerment towards goals that are necessary and important for the participants success, maintain the waitlist, community networking, and connecting each household to community resources. Program participants in the Gardens program focus on pursuing opportunities that will allow them to be self-sufficient in the future and increase the potential for gainful employment. The Family Coach will educate and guide residents on compliance with program and lease obligations in collaboration with Winterwood Properties. This position is responsible for participant engagement, assessment, and intervention, and working closely with the residents on developing case plans that capture the goals they would like to accomplish quarterly. This position is responsible for collecting participant data and fostering positive team dynamics in order to ensure quality services are provided to the residents. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.
| PRINCIPAL DUTIES & RESPONSIBILITIES
1. Family Coach · Meets with participants at a minimum monthly (frequency varies depending on acuity) to review budget, bill payments, case goals, and other issues that impact income and housing. · Monitors participant progress through ongoing assessments, scaled measurements, and other documentation, sets goals, objectives and timeframes and makes appropriate referrals. · Creates, evaluates, and revises case goals as needed. · Provides career development and assists participants with vocational planning, employer outreach, job development and placement, and accessing educational credentials. · Educating and guiding participants on being a good tenant and neighbor through lease review, violation correction, and communication with property management. · Transports participants, as needed. 2. Networking/Outreach · Assists participants in obtaining mainstream benefits and other community services, and ensures participant complies to maintain benefits. · Attend the Safety Net Alliance meeting monthly to collaborate with external partners and to share program updates. · Attend monthly coaching and partner meeting at United Way for Project Lift. · Refers participant to other Welcome House services, as needed. · Coordinates monthly group activities/ classes for participants to support their growth within the program and gain feedback about their housing and the program. 3. Recruitment · Assess referrals and maintain active waiting list to ensure housing units are filled in a timely manner. · Outreach and recruitment internally and externally. This could be in the form of attending agency or community meetings as well as taking referrals from other Welcome House programs/departments. · Conducts orientation sessions to explain the Gardens program. 4. Internal/External Collaboration · Attends All Agency or any agency related mandatory meetings or trainings, team huddles, program team meetings, department meetings and supervisions. · Represents the agency, service coordination team and/or Director/Supervisor of Housing and Supportive Services at outside agency meetings on an as needed basis. · Maintains positive public relations and serves as a liaison with other related community services. 5. Reporting and Evaluation · Complete required documentation for VESTA and maintain all resident files in accordance with agency guidelines, including intake, goal plans and “my client hub”. · Responsible for maintaining participant goals, financial transactions and documents in Salesforce. · Review/audit program files with the supervisor/Director of Housing and Supportive Services. · Research and is knowledgeable of best practices, reviews and signs off on the policy and procedures, and maintains source material.
6. Other duties as specified by the Director of Housing and Supportive Services |
QUALIFICATIONS:
Education
- Bachelor’s Degree preferred or equivalent experience
Experience
- A minimum of 3-5 years’ experience in the social service field
- Experience with working with families experiencing homelessness and persons with mental, physical and substance use conditions.
Skills/Specialized Knowledge/Abilities
- Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
- Ability to learn multiple software applications, including salesforce and Vesta.
- Ability to maintain the highest level of confidentiality regarding participant information.
- Ability to operate personal and/or agency vehicle (current driver’s license and proof of auto insurance required)
- Ability to utilize a trauma informed approach while working with a diverse population.
- Advanced attention to detail and accuracy in all work
- Ability to communicate both verbally and in writing to a wide range of audiences, including program participants, staff, volunteers/donors, and service professionals
- Ability to work collaboratively with internal and external partners.
- Ability to problem solve and work independently
- Knowledge of problem-solving techniques and have a high capacity to think critically
- Advanced to work independently as well as part of a team
- Advanced ability to develop community resources and networking ability
- Proficient ability in conflict management
- Strong leadership ability
- Proficient knowledge of Mental Health/Substance use resources
Key Performance Indicators
- Understands culture of poverty and works effectively with participants
- Proficient in goal planning and participant engagement
- Proficient in documentation
- High Involvement in community partnerships
- Proficient knowledge of Mental Health/Substance use resources
- Proficient in job readiness
- Proficient in assessment
- Ability to understand and contribute to quarterly and annual reporting
WORKING CONDITIONS:
Working Hours/Environment
- Work typically performed in an indoor, office building and 3-floor apartment building. Position may require some evening hours and candidate must be able to adapt schedule to participants needs as appropriate.
Tools and Equipment Used
- Personal computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
- Minimal-less than 5% of the time
Physical and Mental Demands
- Frequently required to sit at a desk/workstation for long period of time
- Ability to work at a computer terminal for extended periods of time
- Digital dexterity and hand/eye coordination in operation of office equipment
- Minimal lifting up to 50 pounds (supplies, food, household, and hygiene items)
- Ability to speak to and hear employees/participants via phone or in person
- Body motor skills sufficient to enable incumbent to move between 3 floors
- Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org
