Housing Service Coordinator

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Posted 11/28/2017

The Housing Services Coordinator provides comprehensive case coordination, tenant-recruitment, community networking, and outreach support services to twenty eight apartments. These include the housing program at the Gardens of Greenup and permanent housing program at the Kings Crossing location. Clients participating in the Gardens program focus on pursuing opportunities that will allow them to be self-sufficient in the future and increase the potential for gainful employment. The Housing Services Coordinator must monitor resident compliance with program and lease obligations through Brickstone Property Management. This position is responsible for client engagement, assessment and intervention, maintenance of case plan, facilitation of the Women’s Leadership Mentoring program, and determining and recommending when client termination from the program is appropriate, including eviction from housing. This Housing Services Coordinator also provides case coordination to Kings Crossing residents when requested, and assists with intakes, community referrals, and outreach as necessary. This position is responsible for collecting client data and fostering positive team dynamics in order to ensure quality services are provided to the residents. This position performs duties in accordance with Welcome House Core Values, including: Ethical, Collaborative, Client-Centered, Accountable, Professional, and Passionate.


1. Service Coordinator
•Conducts meetings as specified in the Garden’s Manual/or as needed with the client to review budget, bill payments, case plan, and other issues that impact income and housing.
•Monitors client progress through ongoing assessments, scaled measurements, verification of school attendance and other documentation, sets goals, objectives and timeframes and makes appropriate referrals.
•Facilitates housing stability services for residents of Kings Crossing, which includes quarterly outreach, requested case management services, referrals to community supports, and monthly apartment inspections.
•Creates, evaluates and revises case plans as needed.
•Collaborates with facilities staff to ensure client compliance with the Tenant Selection Plan.
•Provides career development counseling and assists clients with vocational planning, employer outreach, job development and placement, and accessing educational credentials.
•Participates in tenant evictions/exits with the Director of Program Operations, property manager, and attorney regarding program violations.
•Coordinates drug testing, as needed.
•Transports clients by car, as needed.

2. Networking/Outreach
•Assists client in obtaining mainstream benefits and other community services, and ensures client complies to maintain benefits.
•Refers client to other Welcome House services, as needed.
•Conducts monthly conference calls and meetings with Women Leadership Council.
•Maintains Welcome House Gardens Bucks with Garden Shoppe Volunteers.
•Assists in planning and implementing group activities for clients.
•Coordinates the Gardens Resident Council, including attendance and oversight of meetings, outreach and recruitment, and assistance in development and facilitation of goals and objectives

3. Recruitment
•Assesses clients for program eligibility and presents candidates for approval to the Director of Income/ Benefits and Brickstone Property Management.
•Conducts orientation sessions to explain the Gardens program.
•Maintains active waiting list to ensure housing units are filled in a timely manner.

4. Documentation/Paperwork
•Maintains all client files in accordance with agency guidelines.
•Collects, analyzes and evaluates data to create quarterly and annual reports demonstrating program effectiveness and efficiency.
•Submits intake and updated paperwork to Data and Technology Specialist in a timely manner for the Gardens of Greenup, Kings Crossing Apartments, and Brickstone Properties.
•Review/audits client files with the Director of Income/Benefits.

5. Other duties as specified by the Director of Program Operations


•Bachelor’s Degree required, Masters Degree and Licensee desired or equivalent

•A minimum of 3-5 years experience in the social service field
•Experience with working with the homeless, mentally ill, and substance abuse population.


Skills/Specialized Knowledge/Abilities
•Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
•Ability to maintain the highest level of confidentiality regarding client information.
•Ability to operate personal and/or agency vehicle (current drivers license and proof of auto insurance required)
•Ability to relate to diverse populations
•Advanced attention to detail and accuracy in all work
•Ability to communicate both verbally and in writing to a wide range of audiences, including clients, staff, volunteers/donors, and service professionals
•Ability to work collaboratively with internal and external partners.
•Ability to problem solve and work independently
•Knowledge of problem solving techniques and have a high capacity to think critically
•Advanced to work independently as well as part of a team
•Advanced ability to develop community resources and networking ability
•Proficient ability in conflict management
•Strong leadership ability
•Proficient knowledge of Mental Health/Substance Abuse resources
•Knowledge of education levels and tenant/landlord laws.

Key Performance Indicators
•Understands culture of poverty and works effectively with clients
•Proficient in case planning and client engagement
•Proficient in documentation and have to ability to train staff
•High Involvement in community partnerships
•Proficient knowledge of Mental Health/Substance Abuse resources
•Provides training, coaching and mentoring of case managers
•Proficient in job readiness
•Proficient in assessment
•Participating in leadership responsibilities within case management team and agency
•Ability to understand and contribute to quarterly and annual reporting
•Takes on leadership role in departmental and cross-functional compliance


Working Hours/Environment
•Work typically performed in an indoor, office building and 3-floor apartment building. Position may require some evening hours and candidate must be able to adapt schedule to client needs as appropriate

Tools and Equipment Used
•Personal computer, copier, fax/scanner, phone, drug test kits, and other typical office equipment.

•Minimal-less than 20% of the time

Physical and Mental Demands
•Frequently required to sit at a desk/workstation for long period of time
•Ability to work at a computer terminal for extended periods of time
•Digital dexterity and hand/eye coordination in operation of office equipment
•Minimal lifting up to 50 pounds (supplies, food, household, and hygiene items)
•Ability to speak to and hear employees/clients via phone or in person
•Body motor skills sufficient to enable incumbent to move between 3 floors
•Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret


Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.



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